How HP screwed my work, literally and figuratively

Update 8-Feb-2020: the same issue has resurfaced, i have complained to HP again, lets see how shameless are they now.

The Brand New Laptop

It was Mid 2018 and i had to buy a new laptop, after a lot of online searches / offline store visits i went ahead and finalized on HP Gaming Pavilion – 15-cx0141tx

I chose HP because:

  1. I assumed that HP is good in making hardware by itself rather than just assembling it.
  2. HP has good support
  3. I had not so good experiences with my Dell Inspiron 15 R N5110

Short Review

The performance of the laptop was okay enough, there were some random freezing issues which lead me to force shutdown the laptop.

Bad Design Choices

Keypad Color and Lighting

The purpose of keypad lighting is so that laptop can be used in night time and evenings so i can see the keys properly. However, this is a complete fail in design.
The keypad is designed as such that you can not use it during the day without the keypad light on.

I have less issue with this because i do touch typing and its fine.

<PHOTO-WITH-LIGHT>

<PHOTO-WITHOUT-LIGHT>

Beautiful but Non-durable Hinge

The makers of this products sacrificed durability in order to make this sleek. This design causes a lot of stress on the hinge and will definitely lead to more issues in this product range.

3 Months and the hinge broke with regular Home usage.

Creaking sound

It was all going good, when suddenly out of the blues the hinge started giving a creaking sound, i was confused and i did not know why that was happening. My father asked me to complain righaway but i ignored

Gap in the Bezel and screen

Then few days later i observed a gap in the bezel and the screen on lower end. I thought the glue between the screenframe and bezel has reduced as i could hear the glue clicking when i was pressing in that gap area.

How i Use my Laptop

Old Dell laptop and New HP Laptop

Around 2013 i had bought a Dell Inspiron N 5110 which i did not use with precaution and had got some wear and tear. That was just regular wear and tear and not damages.

<IMAGE OF OLD DELL LAPTOP>

For the new HP laptop, i ensured that i wanted to take care of it from the start so i got the

  1. Screen guard
  2. Back cover sticker
  3. Using the cloth lining provided with the laptop when lid was closed.

<Photo of how used, tissue, cover, stand, protection.>

Even after this i got the

Complaint

I reported the issue to HP Support via WhatsApp Chat and firstly they sent it for checking with some validation team. I waited for few days

Not Covered

They did not have the courtesy of updating me, so i followed up and i was informed that it is not covered under warranty

Consumer is not the King

So i chatted with them a lot and told them that this is a manufacturing issue and not a damage. Though my device is covered under Accidental Damage Protection.

Like every helpless customer i went on to social media and expressed my pain.

We will send technician to check

After the uproar on Social media they called me up and told me that they will be sending a technician to check the physical device and see if this can be covered under ADP

<EMAIL SNAPSHOT>

What you Expect

Technician Comes after 7 day

The techician came after 7 days and he instantly understood what the issue was, he peeled of the bezel to expose the inner frame.
<IMAGE>
To my shock the plastic which holds the hinge screws together was broken completely.

<IMAGE GALLERY SHOWING DEFECTIVE PLASTIC>

What you Get

HP Pavillion CX0141TX Hardware Hinge
HP CX0141TX Hinge - Female Plastic Screw Thread Is broken in pieces
Female Plastic Screw Thread Is broken in pieces

Bad plastic quality

You can understand the pathetic quality of plastic that HP is using if it can not bear regular home use for 3 months.

The technician then told me that the specific part would be replaced and he will come back to install it.

Laptop without Ribs
Since 3rd Jan, the technician had left my laptop in a condition and told me not to close the lid as the frame is damaged. Since almost a week now i am just using my laptop as a human without backbone.

86000 Rupees for a bad plastic laptop, what do i expect ?

Not much, a replacement

Now, the least i would expect from the likes of HP is that they would provide me a replacement for such a laptop which was obviously a bad bad hardware.

If HP India and HP in general really care about Customer Service and their global high standards, they will do so.

What if this happens again ?

This laptops hinge design is not durable, meaning the same issue is sure to occur again just in few months. What would happen then ?

Dell Laptop took 4 years to get the hinge wear out, HP laptop does it in 3 months.

What an HP Customer does

An HP Customer does not buy products and use it, an HP Customer buys a faulty/ defective product and writes long blog posts as the only way to reach out and get justice.

  • Write a long blog in hope of justice and help
  • Save others from this pain: Go on every E-Commerce site, Amazon, Flipkart, Croma, HP, PayTM and post reviews about this product so others would be careful and not buy such shitty product.

If you plan to buy this laptop

Beware that this could definitely be an issue in the complete product line. My fight will continue.

10 thoughts on “How HP screwed my work, literally and figuratively”

    1. No, i had to fight to get just the hinge replaced. Now, the same problem is occurring again. Ill come up with another blog post / video soon.

      1. I also have same model and the Screen hinge is wobbling like shit, even a 20k latop have nice hinge, I wasted my 67k rupees, I will never buy any ho laptop again

        1. Sumant, agree with you completely. This is a VERY shitty product from HP and HP’s way of handling it is even worse. Companies make mistakes and errors, but they own up, HP is shameless to not even accept and give customers an reasonable resolution.

    1. This is a design flaw Dhanush. only solution is return Or replacement with a different model. There are hundreds of other people across the globle facing same issue.

      1. hi after lot of attempt service person came and fixed it and also i was lucky that the service person handled my issue well and also gave tips how to open the screen ( by giving force equally over the screen ) as he service same laptop same issue many times ( location Bangalore : Malleswaram hp and tvs service center ) and at last i have opened and kept my laptop on a table and decided not to ever close again !

  1. but return or replace the laptop is impossible now because 80k spent and it’s been 3years ( coming September) and i had complaint under warranty and 2days they replaced my display back panel and suggest me to open and close careful so should see how long this new one will last !

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