How people, learn ?
They view videos, take notes, research and they don’t do all of this at one go. There are breaks and most prefer to do it offline, not bound by the progress of a browser window limiting and dictating your pace.
My recent exposure to Microsoft’s take on the heuristic “User Control and Freedom”, which essentially says, Don’t give users control and freedom. No control on updates and forced re-starts.
How screwed up can you make the password reset forms ?
How screwed can you make User Experience, when you try to create a new account on Mi.com site, English version. The form validation throws error in Chinese if you already have an account with them.
User Errors: Preventing them for good
How ClearTrip.com violates Heuristic 2: Match between system and the real world and costs travelers trouble and how quickly this can be fixed.
User Errors: How minor text changes at ClearTrip.com can help prevent User Errors (mistakes) on the interface and create an effective and trustable User Experience.
For years, Apple followed user-centered design principles. Then something went wrong.
Source: How Apple Is Giving Design A Bad Name