The Japanese Formula For Happiness – Ikigai

So today i came across this You Tube video by Improvement Pill. It effectively talks about the 4 quadrants essential for happiness and how to approach this.

  1. Something you are good at
  2. Something that you love
  3. Something that the world needs
  4. Something that pays you well

The intersection of these all quadrants gives you Happiness.

The intersection of some of these quadrants gives:

  1. Passion
  2. Mission
  3. Vocation
  4. Profession

How HP screwed my work, literally and figuratively

The Brand New Laptop

It was Mid 2018 and i had to buy a new laptop, after a lot of online searches / offline store visits i went ahead and finalized on HP Gaming Pavilion – 15-cx0141tx

I chose HP because:

  1. I assumed that HP is good in making hardware by itself rather than just assembling it.
  2. HP has good support
  3. I had not so good experiences with my Dell Inspiron 15 R N5110

Short Review

The performance of the laptop was okay enough, there were some random freezing issues which lead me to force shutdown the laptop.

Bad Design Choices

Keypad Color and Lighting

The purpose of keypad lighting is so that laptop can be used in night time and evenings so i can see the keys properly. However, this is a complete fail in design.
The keypad is designed as such that you can not use it during the day without the keypad light on.

I have less issue with this because i do touch typing and its fine.

<PHOTO-WITH-LIGHT>

<PHOTO-WITHOUT-LIGHT>

Beautiful but Non-durable Hinge

The makers of this products sacrificed durability in order to make this sleek. This design causes a lot of stress on the hinge and will definitely lead to more issues in this product range.

3 Months and the hinge broke with regular Home usage.

Creaking sound

It was all going good, when suddenly out of the blues the hinge started giving a creaking sound, i was confused and i did not know why that was happening. My father asked me to complain righaway but i ignored

Gap in the Bezel and screen

Then few days later i observed a gap in the bezel and the screen on lower end. I thought the glue between the screenframe and bezel has reduced as i could hear the glue clicking when i was pressing in that gap area.

How i Use my Laptop

Old Dell laptop and New HP Laptop

Around 2013 i had bought a Dell Inspiron N 5110 which i did not use with precaution and had got some wear and tear. That was just regular wear and tear and not damages.

<IMAGE OF OLD DELL LAPTOP>

For the new HP laptop, i ensured that i wanted to take care of it from the start so i got the

  1. Screen guard
  2. Back cover sticker
  3. Using the cloth lining provided with the laptop when lid was closed.

<Photo of how used, tissue, cover, stand, protection.>

Even after this i got the

Complaint

I reported the issue to HP Support via WhatsApp Chat and firstly they sent it for checking with some validation team. I waited for few days

Not Covered

They did not have the courtesy of updating me, so i followed up and i was informed that it is not covered under warranty

Consumer is not the King

So i chatted with them a lot and told them that this is a manufacturing issue and not a damage. Though my device is covered under Accidental Damage Protection.

Like every helpless customer i went on to social media and expressed my pain.

We will send technician to check

After the uproar on Social media they called me up and told me that they will be sending a technician to check the physical device and see if this can be covered under ADP

<EMAIL SNAPSHOT>

What you Expect

Technician Comes after 7 day

The techician came after 7 days and he instantly understood what the issue was, he peeled of the bezel to expose the inner frame.
<IMAGE>
To my shock the plastic which holds the hinge screws together was broken completely.

<IMAGE GALLERY SHOWING DEFECTIVE PLASTIC>

What you Get

HP Pavillion CX0141TX Hardware Hinge
Female Plastic Screw Thread Is broken in pieces

Bad plastic quality

You can understand the pathetic quality of plastic that HP is using if it can not bear regular home use for 3 months.

The technician then told me that the specific part would be replaced and he will come back to install it.

Laptop without Ribs
Since 3rd Jan, the technician had left my laptop in a condition and told me not to close the lid as the frame is damaged. Since almost a week now i am just using my laptop as a human without backbone.

86000 Rupees for a bad plastic laptop, what do i expect ?

Not much, a replacement

Now, the least i would expect from the likes of HP is that they would provide me a replacement for such a laptop which was obviously a bad bad hardware.

If HP India and HP in general really care about Customer Service and their global high standards, they will do so.

What if this happens again ?

This laptops hinge design is not durable, meaning the same issue is sure to occur again just in few months. What would happen then ?

Dell Laptop took 4 years to get the hinge wear out, HP laptop does it in 3 months.

What an HP Customer does

An HP Customer does not buy products and use it, an HP Customer buys a faulty/ defective product and writes long blog posts as the only way to reach out and get justice.

  • Write a long blog in hope of justice and help
  • Save others from this pain: Go on every E-Commerce site, Amazon, Flipkart, Croma, HP, PayTM and post reviews about this product so others would be careful and not buy such shitty product.

If you plan to buy this laptop

Beware that this could definitely be an issue in the complete product line. My fight will continue.

Dark Pattern at Quora.com

The Email from Quora

So as usual Quora does, i got an email, if i can answer “X” question because i answered “Y” related question, years ago.

I clicked on it with the intention to unsubscribe. When i clicked on the link, i was auto-logged in.

Hmm… that was smart and efficient. I don’t have to remember my password and the login steps are out of the way. Then i decided to log out.

How do i log-out ?

As the typical universal pattern for Log Out / Setting and Option goes

  • i clicked on my profile picture.
  • scanned, for log out.
  • did not find it.
  • closed the profile call-out.
  • scanned elsewhere

Can you take this quick test ?

In 5 Seconds, find out how to logout.

IMP: Get into a User mode and not a Designer Or Critic Mode.

Quora Logged In Snapshot
Quora Landing Page
Quora.com Profile Callout
(smaller version for mobile)

This is very well crafted design, by intent the Business doesn’t want to dissuade the user from logging out.

Observations

As for any user, it would be really difficult to find the log-out link.

The Dark Pattern Rises

I was almost convinced that logout link is not in this call out. But, i was committed to logout, i tried to find other places on the header…. Still nothing.

So i clicked it on the profile picture again, and scanned each text carefully.
There it was. Intentionally demoted visually.

Quora Logout Dark Pattern
Quora Logout Dark Pattern
Quora.com Profile Callout
(smaller version for mobile)

So from an Information Perspective, Quora does know that it’s important for users to find log-out link.

But it doesn’t want the user to find it easily. So they cheat the hierarchy.

I also quickly checked few of the popular software’s and sites for similar task. And they have it very clear.

Other Popular Sites

Reflecting

I even thought that this was not a dark pattern, but it was indeed done with good intent. Intent with an assumption that user would not want to logout… But then, the answer would be simple, if user does not intend to logout, he’d not initiate that action.

When Business Triumphs user needs

This is what happens when Business need is forced over the user. Some product manager is given a metric to chase, say.
– How many authenticated users per month ?

Quora is not alone

I’m not frequent on Quora. But I am frequent on LinkedIn and LinkedIn has a ton of dark patterns. Probably for some other blog post (it will need a series)

Fact: I did not actually logout there, but the Designer within me prompted me to write this post. Oh we designers.

What if I was asked to design this ?

Its easy to criticize sitting switching tabs in browser. Enough designers do that already. What would i have done if i was the designer and PM/Business head came to me asking to get X metric.

I think i would start with a “5 Whys” , maybe a few more whys to determine root cause / intent of the PM/Business head and then suggest an alternative which wont be a dark pattern.

Good Design is Honest – Dieter Rams

An Example of Honest Cookie Consent Form

Just came across this user consent form. Asking for consent is so common these days but rarely do the companies make it honest.

This design by @UsabilityGeek is just right, even the defaults are set to off. To execute a good design, you need intent.  #design

UsabilityGeek.com’s Cookie Consent Form Design